# Prepare replies ready for approval.

Yes. Clara, Bruno's Agent support client, handles this request. Answers customer requests, drafts replies and escalates sensitive cases. The agent works directly in your tools (Gmail, Outlook, HubSpot), prepares the result, and you keep approval before anything is sent.

- **Page** : https://bruno.incwo.com/en/ask-ai/prepare-les-reponses-pretes-a-valider

## Agents qui peuvent répondre
- Clara, Agent support client — https://bruno.incwo.com/en/agents/customer_support

## Questions liées
- Summarize the support queue with urgencies and escalations. — https://bruno.incwo.com/en/ask-ai/resume-la-file-support-avec-urgences-et-escalades
- Which tickets are at risk of slipping? — https://bruno.incwo.com/en/ask-ai/quels-tickets-risquent-de-deraper
- Group recurring questions into an FAQ. — https://bruno.incwo.com/en/ask-ai/regroupe-les-questions-recurrentes-en-faq
- Prepare a clear escalation for this case. — https://bruno.incwo.com/en/ask-ai/prepare-une-escalade-claire-pour-ce-cas