# Which customers or tickets should be handled first?

Yes. Amel, Bruno's Responsable Client IA, handles this request. Improves satisfaction, retention, complaints handling and service quality. The agent works directly in your tools (HubSpot, Pipedrive, incwo), prepares the result, and you keep approval before anything is sent.

- **Page** : https://bruno.incwo.com/en/ask-ai/quels-clients-ou-tickets-doivent-etre-traites-en-priorite

## Agents qui peuvent répondre
- Amel, Responsable Client IA — https://bruno.incwo.com/en/agents/customer_success_director

## Questions liées
- Prepare a plan to improve customer satisfaction. — https://bruno.incwo.com/en/ask-ai/prepare-un-plan-pour-ameliorer-la-satisfaction-client
- Coordinate support, complaints and retention. — https://bruno.incwo.com/en/ask-ai/coordonne-support-reclamations-et-fidelisation
- Spot churn or dissatisfaction risks. — https://bruno.incwo.com/en/ask-ai/repere-les-risques-de-churn-ou-d-insatisfaction