# Group recurring questions into an FAQ.

Yes. Clara, Bruno's Agent support client, handles this request. Answers customer requests, drafts replies and escalates sensitive cases. The agent works directly in your tools (Gmail, Outlook, HubSpot), prepares the result, and you keep approval before anything is sent.

- **Page** : https://bruno.incwo.com/en/ask-ai/regroupe-les-questions-recurrentes-en-faq

## Agents qui peuvent répondre
- Clara, Agent support client — https://bruno.incwo.com/en/agents/customer_support

## Questions liées
- Summarize the support queue with urgencies and escalations. — https://bruno.incwo.com/en/ask-ai/resume-la-file-support-avec-urgences-et-escalades
- Prepare replies ready for approval. — https://bruno.incwo.com/en/ask-ai/prepare-les-reponses-pretes-a-valider
- Which tickets are at risk of slipping? — https://bruno.incwo.com/en/ask-ai/quels-tickets-risquent-de-deraper
- Prepare a clear escalation for this case. — https://bruno.incwo.com/en/ask-ai/prepare-une-escalade-claire-pour-ce-cas