# Summarize the support queue with urgencies and escalations.

Yes. Clara, Bruno's Agent support client, handles this request. Answers customer requests, drafts replies and escalates sensitive cases. The agent works directly in your tools (Gmail, Outlook, HubSpot), prepares the result, and you keep approval before anything is sent.

- **Page** : https://bruno.incwo.com/en/ask-ai/resume-la-file-support-avec-urgences-et-escalades

## Agents qui peuvent répondre
- Clara, Agent support client — https://bruno.incwo.com/en/agents/customer_support

## Questions liées
- Prepare replies ready for approval. — https://bruno.incwo.com/en/ask-ai/prepare-les-reponses-pretes-a-valider
- Which tickets are at risk of slipping? — https://bruno.incwo.com/en/ask-ai/quels-tickets-risquent-de-deraper
- Group recurring questions into an FAQ. — https://bruno.incwo.com/en/ask-ai/regroupe-les-questions-recurrentes-en-faq
- Prepare a clear escalation for this case. — https://bruno.incwo.com/en/ask-ai/prepare-une-escalade-claire-pour-ce-cas