# Escalation preparation

Escalation preparation by Bruno agents: plugged into your tools, they prepare the result and you keep approval.

- **Page** : https://bruno.incwo.com/en/savoir-faire/escalation-preparation

## Agents qui maîtrisent ce savoir-faire
- Samir, Agent réclamations — https://bruno.incwo.com/en/agents/complaints_agent

## Cas d'usage
- Prepare a reply to this complaint. — https://bruno.incwo.com/en/ask-ai/prepare-une-reponse-a-cette-reclamation
- Summarize this customer case and escalation options. — https://bruno.incwo.com/en/ask-ai/resume-ce-cas-client-et-les-options-d-escalade
- Identify the likely cause of this dissatisfaction. — https://bruno.incwo.com/en/ask-ai/identifie-la-cause-probable-de-cette-insatisfaction
- Suggest a gesture or next step to approve. — https://bruno.incwo.com/en/ask-ai/propose-un-geste-ou-une-suite-a-valider