# Support replies

Support replies by Bruno agents: plugged into your tools, they prepare the result and you keep approval.

- **Page** : https://bruno.incwo.com/en/savoir-faire/support-reply

## Agents qui maîtrisent ce savoir-faire
- Clara, Agent support client — https://bruno.incwo.com/en/agents/customer_support

## Cas d'usage
- Summarize the support queue with urgencies and escalations. — https://bruno.incwo.com/en/ask-ai/resume-la-file-support-avec-urgences-et-escalades
- Prepare replies ready for approval. — https://bruno.incwo.com/en/ask-ai/prepare-les-reponses-pretes-a-valider
- Which tickets are at risk of slipping? — https://bruno.incwo.com/en/ask-ai/quels-tickets-risquent-de-deraper
- Group recurring questions into an FAQ. — https://bruno.incwo.com/en/ask-ai/regroupe-les-questions-recurrentes-en-faq
- Prepare a clear escalation for this case. — https://bruno.incwo.com/en/ask-ai/prepare-une-escalade-claire-pour-ce-cas