# Prepare rooms, times, requests and payment

Check-in becomes smoother without adding another reception person.

- **Page** : https://bruno.incwo.com/en/use-cases/coordonner-checkin-petit-hotel
- **Secteurs** : Hospitality, Local shops
- **Fonctions** : Ops, Customer success, Finance

## The situation
Arrivals mix times, special requests, payment, documents, luggage and room availability.

## What you want
I want reception to know who arrives, what is missing and what to prepare.

## A plain AI chat
An AI chat writes a welcome message, but it does not connect booking, payment, customer request and room status.

## With Bruno
Bruno prepares the arrivals list, flags exceptions and drafts useful messages to approve.

## Agents involved
- Arrivals agent
- Rooms agent
- Payment agent

## Deliverables
- Arrivals list
- Customer exceptions
- Pre-arrival messages
- Payment points

## Gains
- Steadier service with the same small team
- Files ready before service, sale or follow-up