# Impressions, lab, appointments and approval visible

Reception knows which appointments still depend on a lab response.

- **Page** : https://bruno.incwo.com/en/use-cases/coordonner-commandes-protheses-dentaires
- **Secteurs** : Paramedical practices
- **Fonctions** : Ops, Customer success, Delivery

## The situation
The practice must track impressions, lab, shade, timing, patient appointment and possible returns.

## What you want
I want to avoid an appointment without the prosthesis ready or with missing lab information.

## A plain AI chat
An AI chat writes a follow-up, but it does not connect lab, patient, deadline and file documents.

## With Bruno
Bruno tracks non-medical orders, lab dates and administrative reminders to approve.

## Agents involved
- Lab orders agent
- Appointment agent
- Follow-up agent

## Deliverables
- Order statuses
- Appointments to check
- Lab follow-ups
- Missing documents

## Gains
- Files ready before service, sale or follow-up
- Steadier service with the same small team