# Photos, carrier, customer and credits in one place

The dispute moves forward with clear proof and responsibilities.

- **Page** : https://bruno.incwo.com/en/use-cases/coordonner-litiges-transport-b2b
- **Secteurs** : Industrial, Local shops
- **Fonctions** : Ops, Finance, Customer success

## The situation
A damaged or late shipment involves customer, carrier, photos, documents and credits.

## What you want
I want to know who owes what before the customer follows up three times.

## A plain AI chat
An AI chat explains how to dispute a shipment, but does not keep proof and contractual deadlines.

## With Bruno
Bruno sorts proof, tracks carrier deadlines and prepares customer replies.

## Agents involved
- Order agent
- Margin agent
- Transport agent

## Deliverables
- Order file
- Pricing points
- Supplier follow-up
- Customer message

## Gains
- Fewer errors on prices, references and lead times
- Better protected margins