# Prepare reminders, documents and slots without saturating reception

The practice reduces poorly prepared slots and keeps admin follow-up clean, without touching medical content.

- **Page** : https://bruno.incwo.com/en/use-cases/coordonner-rdv-cabinet-dentaire-admin
- **Secteurs** : Paramedical practices
- **Fonctions** : Ops, Customer success

## The situation
A practice reception handles confirmations, quotes, admin documents, reschedules and patients to call back, often between two arrivals at the desk.

## What you want
I want sensitive appointments prepared before the patient arrives, without multiplying manual calls.

## A plain AI chat
An AI chat can write a reminder message, but it does not see the schedule, missing documents, quote to sign and patient history.

## With Bruno
Bruno prepares reminders, flags incomplete files, classifies reschedules and helps reception handle the next useful slots.

## Agents involved
- Appointment agent
- Admin documents agent
- Reminder agent

## Deliverables
- Appointments to prepare
- Missing documents
- Reminder messages
- Reschedules to place

## Gains
- Fewer lost slots and late follow-ups
- Cleaner customer files before the next action