# Refill slots and notify the right patients

The practice recovers slots without turning reception into a permanent call center.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-annulations-cabinet-paramedical
- **Secteurs** : Paramedical practices
- **Fonctions** : Ops, Customer success

## The situation
A physio, speech therapist or osteopath receives late cancellations. The information exists, but the waitlist and time constraints are rarely ready.

## What you want
I want to fill useful gaps in the schedule without calling ten people randomly.

## A plain AI chat
An AI chat suggests SMS copy, but it does not choose whom to call based on urgency, availability, last visit and practice rules.

## With Bruno
Bruno triages cancellations, prepares patients to offer, sober messages and slots to confirm, with human approval.

## Agents involved
- Cancellations agent
- Waitlist agent
- Confirmation agent

## Deliverables
- Slots to refill
- Patients to contact
- Messages to approve
- Updated schedule

## Gains
- Fewer lost slots and late follow-ups
- Less operational fog in the day's work