# Track sales, expiries, redemptions and follow-ups

The gift card stays a clean sales tool, not a source of till confusion.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-cartes-cadeaux-boutique
- **Secteurs** : Local shops, Hospitality
- **Fonctions** : Sales, Finance, Customer success

## The situation
Gift cards create sales, but also expiries, credits, refunds and customer questions.

## What you want
I want to track cards without losing revenue or frustrating a customer at the counter.

## A plain AI chat
An AI chat writes an FAQ, but it does not track cards sold, redeemed, expired or gifted.

## With Bruno
Bruno maintains the card list, prepares customer replies and flags expiries or cases to decide.

## Agents involved
- Gift card agent
- Till agent
- Customer agent

## Deliverables
- Gift card register
- Cards to monitor
- Customer replies
- Credits to approve

## Gains
- Margins protected by better decisions
- Files ready before service, sale or follow-up