# Stop losing special orders

The shop knows what to prepare, when to confirm, what to collect and what to check before handoff.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-commandes-speciales-boulangerie-traiteur
- **Secteurs** : Local shops, Hospitality
- **Fonctions** : Ops, Sales, Customer success

## The situation
Orders arrive at the counter, by phone or message, with pickup, allergies, deposit and personalization details.

## What you want
I want to track special orders without an unreadable notebook or sticky notes in the kitchen.

## A plain AI chat
An AI chat can generate a template, but does not track orders, follow-ups and daily exceptions.

## With Bruno
Bruno turns each request into a production card with pickup, constraints, deposit, follow-up and final check.

## Agents involved
- Order agent
- Production agent
- Customer follow-up agent

## Deliverables
- Order cards
- Production list
- Deposit follow-ups
- Pickup checklist

## Gains
- Calmer, better-tracked customer requests
- Fewer missed follow-ups and missing details