# See absences, customer impact and fixes

Absences are visible with their concrete impact, and the owner does not discover the gap the day before.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-conges-remplacements-tpe
- **Secteurs** : HR & recruiting, Hospitality, Field services
- **Fonctions** : HR, Ops, Delivery

## The situation
When two people take leave the same week, the small business discovers too late which sites are uncovered, which openings need coverage or which customers need warning.

## What you want
I want to approve leave without putting operations in the red.

## A plain AI chat
An AI chat gives an HR method, but it does not see the real schedule, available skills and promises already made to customers.

## With Bruno
Bruno compares leave requests, schedule, sites, critical roles and customer messages, then proposes replacements or alerts to approve.

## Agents involved
- Leave agent
- Scheduling agent
- Replacement agent

## Deliverables
- Absence view
- Schedule risks
- Replacement options
- Customer messages

## Gains
- Less back-and-forth to retrieve a simple piece of information
- A small team better aligned without heavy meetings