# Location, urgency, vehicle and destination without guesswork

The driver leaves with the right information and fewer calls from the road.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-demandes-depannage-remorquage
- **Secteurs** : Garages & auto workshops, Field services
- **Fonctions** : Ops, Customer success, Delivery

## The situation
A towing request needs location, safety, vehicle, destination, insurance and driver availability.

## What you want
I want to qualify fast without sending the wrong truck or missing critical information.

## A plain AI chat
An AI chat writes a procedure, but it does not take the call or track location, insurance, vehicle and available driver.

## With Bruno
Bruno turns the call into an operational brief, prepares questions and flags urgencies or coverage limits.

## Agents involved
- Phone agent
- Location agent
- Tow agent

## Deliverables
- Tow brief
- Missing information
- Job priority
- Customer message

## Gains
- Fewer scattered calls and improvised callbacks
- A calmer schedule without heavy coordination