# Reduce gaps, no-shows and special requests

The salon keeps a steadier calendar, with fewer messages forgotten between clients.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-rdv-salon-coiffure-institut
- **Secteurs** : Local shops
- **Fonctions** : Ops, Customer success, Sales

## The situation
Requests arrive by phone, Instagram, SMS or counter, with preferences, delays, cancellations and long services.

## What you want
I want to keep a clean schedule and prepare useful messages without answering during a service.

## A plain AI chat
An AI chat can draft a message, but it does not know slots, durations, customer preferences and gap risks.

## With Bruno
Bruno classifies requests, prepares confirmations, reminders, waitlist and customer notes for approval.

## Agents involved
- Appointment agent
- Reminder agent
- Customer notes agent

## Deliverables
- Adjusted schedule
- Appointment reminders
- Waitlist
- Preference notes

## Gains
- Fewer interruptions at the wrong moment
- Less admin pushed into the evening