# Arrivals, codes, cleaning and incidents in one place

Arrivals happen with fewer last-minute calls.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-remise-cles-location-courte-duree
- **Secteurs** : Real estate, Hospitality, Field services
- **Fonctions** : Ops, Customer success, Delivery

## The situation
Key handover depends on arrivals, codes, cleaning, linen, property notes and guest delays.

## What you want
I want every guest to have the right instructions and the field team to know what to check.

## A plain AI chat
An AI chat writes an arrival message, but it does not see cleaning, codes, incidents and real timing.

## With Bruno
Bruno prepares arrival briefs, flags exceptions and messages to send based on field status.

## Agents involved
- Arrival agent
- Keys agent
- Field agent

## Deliverables
- Arrival brief
- Guest instructions
- Field actions
- Incidents to track

## Gains
- Fewer scattered calls and improvised callbacks
- Steadier service with the same small team