# Deposits, customers, carriers and credits tracked

Deposits become visible before becoming silent loss.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-retours-palettes-emballages
- **Secteurs** : Industrial, Local shops
- **Fonctions** : Ops, Finance, Delivery

## The situation
Pallets and returnable packaging create gaps between deliveries, returns, carriers, customers and credits.

## What you want
I want to stop losing money on supports that never came back.

## A plain AI chat
An AI chat proposes a register, but it does not track real movements, delivery proof and expected credits.

## With Bruno
Bruno tracks movements, prepares follow-ups and flags gaps to bill or regularize.

## Agents involved
- Deposits agent
- Transport agent
- Credits agent

## Deliverables
- Return register
- Gaps to follow up
- Expected credits
- Delivery proof

## Gains
- Margins protected by better decisions
- Files ready before service, sale or follow-up