# Track repairs, parts and customer callbacks

The workshop ends the day with a clear queue: to repair, waiting for parts, to approve, ready for pickup.

- **Page** : https://bruno.incwo.com/en/use-cases/gerer-sav-atelier-velo
- **Secteurs** : Local shops, Trades & field work
- **Fonctions** : Ops, Customer success, Sales

## The situation
Dropped-off bikes await diagnosis, part, quote approval or customer callback, sometimes for urgent commuting needs.

## What you want
I want to know which bikes can move forward today and whom to follow up before closing.

## A plain AI chat
An AI chat can write a customer reply, but it does not track bike, diagnosis, ordered part, quote and promised date.

## With Bruno
Bruno maintains repair cards, flags blocking parts and prepares quote or pickup callbacks.

## Agents involved
- Bike workshop agent
- Parts agent
- Customer follow-up agent

## Deliverables
- Repair queue
- Missing parts
- Quote messages
- Pickup reminders

## Gains
- Smoother front desk work without interrupting ongoing work
- Fewer lost details before production or service