# Manage absences, access and client instructions

The schedule stays workable, with keys, instructions and customer alerts attached to each site.

- **Page** : https://bruno.incwo.com/en/use-cases/organiser-planning-nettoyage-remplacements
- **Secteurs** : Field services
- **Fonctions** : Ops, Delivery, Customer success

## The situation
A 7:30 absence can disrupt several sites if access, instructions and replacements are not ready.

## What you want
I want to reorganize today's schedule without urgently calling the whole team.

## A plain AI chat
An AI chat can suggest a theoretical plan, but not cross sites, access, instructions and real availability.

## With Bruno
Bruno spots at-risk sites, proposes a replacement, prepares instructions and team messages.

## Agents involved
- Scheduling agent
- Client instructions agent
- Team communication agent

## Deliverables
- Adjusted schedule
- Site instructions
- Team messages
- Customer alert

## Gains
- A day prepared before it starts
- Fewer interruptions during field work