# Fill slots, prepare files and reminders

The front desk keeps a reliable schedule and the inspector stays focused on vehicles.

- **Page** : https://bruno.incwo.com/en/use-cases/organiser-rdv-controle-technique
- **Secteurs** : Garages & auto workshops, Local shops
- **Fonctions** : Ops, Customer success, Sales

## The situation
The center receives calls, reschedules, missing registration documents, professional vehicles and deadline spikes.

## What you want
I want to fill slots and prepare reminders without interrupting the inspector on the line.

## A plain AI chat
An AI chat drafts a reminder, but does not know slots, expected documents, vehicle history and reschedules.

## With Bruno
Bruno triages requests, prepares confirmations, reminders, incomplete files and slots to fill.

## Agents involved
- Appointment agent
- Vehicle file agent
- Reminder agent

## Deliverables
- Center schedule
- Files to complete
- Customer reminders
- Slots to fill

## Gains
- Smoother front desk work without interrupting ongoing work
- Busy periods anticipated instead of endured