# Connect fault, remote, site and history

After-sales service leaves better equipped and avoids unnecessary round trips.

- **Page** : https://bruno.incwo.com/en/use-cases/organiser-sav-portails-automatismes
- **Secteurs** : Trades & field work, Field services
- **Fonctions** : Ops, Customer success, Delivery

## The situation
Gate failures mix blocked access, remote controls, electronics, warranty and customer availability.

## What you want
I want to know what to test before sending someone, and with which part.

## A plain AI chat
An AI chat gives a generic procedure, but it does not know the installation, previous failures or warranty.

## With Bruno
Bruno prepares first-level diagnosis, retrieves history and flags parts or photos to request before travel.

## Agents involved
- Support agent
- Site history agent
- Parts agent

## Deliverables
- Support brief
- Tests to request
- Likely parts
- Customer follow-up

## Gains
- Files ready before service, sale or follow-up
- Margins protected by better decisions