# Prepare orders, cold chain, time windows and returns

Departure happens with crates, slips, times and substitution messages ready to approve.

- **Page** : https://bruno.incwo.com/en/use-cases/organiser-tournee-produits-frais
- **Secteurs** : Local shops, Hospitality, Field services
- **Fonctions** : Ops, Delivery, Customer success

## The situation
A local producer or wholesaler delivers restaurants and shops with tight time windows, stockouts, crate returns and substitutions.

## What you want
I want to prepare the route with exact orders, cold-chain priorities and customers to notify.

## A plain AI chat
An AI chat can optimize a theoretical route, but it does not connect real orders, stockouts, time windows and packaging returns.

## With Bruno
Bruno prepares route order, slips, substitutions, customer alerts and returns to collect.

## Agents involved
- Fresh route agent
- Order agent
- Customer alert agent

## Deliverables
- Route order
- Delivery slips
- Substitutions
- Crate returns

## Gains
- Busy periods anticipated instead of endured
- Less manual coordination across messages, calendar and files