# Turn a vehicle call into a workshop ticket

Reception, mechanic and customer share a clear brief before diagnosis.

- **Page** : https://bruno.incwo.com/en/use-cases/ouvrir-ticket-atelier-garage
- **Secteurs** : Garages & auto workshops, Local shops
- **Fonctions** : Ops, Customer success, Sales

## The situation
A customer calls with a noise, warning light or vague issue, and the workshop must prepare the right slot.

## What you want
I want garage requests to arrive as clear tickets before the vehicle gets here.

## A plain AI chat
An AI chat can list questions, but does not turn calls into a tracked workshop queue.

## With Bruno
Bruno captures symptoms, vehicle, availability, urgency, likely parts and questions to confirm.

## Agents involved
- Reception agent
- Workshop agent
- Scheduling agent

## Deliverables
- Workshop ticket
- Customer questions
- Suggested slot
- Parts preparation

## Gains
- Calmer, better-tracked customer requests
- A day prepared before it starts