# Follow up the right customers before cold season

The season starts with fuller routes and fewer last-minute calls.

- **Page** : https://bruno.incwo.com/en/use-cases/planifier-entretien-chaudiere-clients
- **Secteurs** : Trades & field work, Field services
- **Fonctions** : Ops, Customer success, Sales

## The situation
Annual maintenance comes in waves, with contracts, availabilities, technicians and parts to prepare.

## What you want
I want to fill maintenance routes without calling the whole customer base randomly.

## A plain AI chat
An AI chat drafts a reminder, but it does not know who is due, who already replied or which areas to group.

## With Bruno
Bruno surfaces customers to follow up, prepares messages, groups areas and flags files with contracts or sensitive history.

## Agents involved
- Deadline agent
- Follow-up agent
- Route agent

## Deliverables
- Customers to follow up
- Suggested routes
- Prepared messages
- Contracts to check

## Gains
- A calmer schedule without heavy coordination
- Steadier service with the same small team