# Orders, packaging, transport and documents aligned

Parcels leave with the right documents and fewer customer calls.

- **Page** : https://bruno.incwo.com/en/use-cases/planifier-expeditions-atelier-fabrication
- **Secteurs** : Industrial, Small ecommerce
- **Fonctions** : Ops, Delivery, Customer success

## The situation
Shipments need production completion, packaging, carrier, documents, address and customer information.

## What you want
I want to ship without forgetting a part, document or carrier constraint.

## A plain AI chat
An AI chat writes a shipment email, but it does not track real production, packaging, carrier and documents.

## With Bruno
Bruno prepares the shipping queue, flags blockers and customer messages to send.

## Agents involved
- Shipping agent
- Documents agent
- Carrier agent

## Deliverables
- Shipping queue
- Documents to attach
- Blockers
- Customer messages

## Gains
- A calmer schedule without heavy coordination
- Steadier service with the same small team