# Avoid double bookings and forgotten returns

The branch sees conflicts before promising equipment and follows up returns blocking the next rental.

- **Page** : https://bruno.incwo.com/en/use-cases/planifier-location-materiel-btp
- **Secteurs** : Industrial, Trades & field work, Field services
- **Fonctions** : Ops, Sales, Finance

## The situation
A small rental branch must manage availability, deposits, deliveries, returns, breakdowns and last-minute requests.

## What you want
I want to know which equipment is available, what to confirm and which returns to follow up.

## A plain AI chat
An AI chat can help write, but it does not see inventory, dates, deposits and booking conflicts.

## With Bruno
Bruno tracks requests, availability, expected returns and customer messages to protect the equipment schedule.

## Agents involved
- Equipment inventory agent
- Booking agent
- Return agent

## Deliverables
- Equipment schedule
- Booking conflicts
- Return follow-ups
- Customer confirmations

## Gains
- A day prepared with the right inputs
- Customers informed before tension rises