# Anticipate cleaning, keys, messages and guest requests

The concierge team starts the day with sensitive arrivals, access details and field tasks clear.

- **Page** : https://bruno.incwo.com/en/use-cases/preparer-arrivees-conciergerie-location
- **Secteurs** : Real estate, Hospitality, Field services
- **Fonctions** : Ops, Customer success, Delivery

## The situation
Arrivals follow one another with cleaning, linen, codes, special requests, changing times and owners to update.

## What you want
I want each arrival ready without searching through several conversations.

## A plain AI chat
An AI chat drafts a guest message, but does not connect property, cleaning, keys, linen, times and previous incidents.

## With Bruno
Bruno prepares the arrival card, flags missing prerequisites and proposes guest, cleaning and owner messages.

## Agents involved
- Arrival agent
- Cleaning and linen agent
- Guest message agent

## Deliverables
- Arrival cards
- Cleaning schedule
- Guest messages
- Key alerts

## Gains
- Less manual coordination across messages, calendar and files
- Busy periods anticipated instead of endured