# Assemble baskets, substitutions and pickup times

Pickup is smoother and customers are notified before arriving.

- **Page** : https://bruno.incwo.com/en/use-cases/preparer-commandes-drive-fermier
- **Secteurs** : Local shops, Hospitality
- **Fonctions** : Ops, Delivery, Customer success

## The situation
A farm drive depends on harvests, orders, substitutions, pickup slots and partner producers.

## What you want
I want to prepare baskets without discovering at pickup that an item is missing.

## A plain AI chat
An AI chat writes a customer message, but it does not see actual harvest, orders, substitutions and slots.

## With Bruno
Bruno matches orders and availability, prepares substitutions and outputs the prep list by slot.

## Agents involved
- Orders agent
- Availability agent
- Pickup agent

## Deliverables
- Basket list
- Substitutions
- Customer messages
- Pickup schedule

## Gains
- Steadier service with the same small team
- Fewer scattered calls and improvised callbacks