# Turn customer photos into a useful visit

The first visit is used to decide, not to discover basic information.

- **Page** : https://bruno.incwo.com/en/use-cases/preparer-intervention-toiture-fuite
- **Secteurs** : Trades & field work, Field services, Real estate
- **Fonctions** : Ops, Customer success, Sales

## The situation
A roof leak requires photos, access, weather, safety, tenant urgency and sometimes insurance.

## What you want
I want to know whether to secure, tarp, quote or request more proof.

## A plain AI chat
An AI chat can explain possible causes, but it does not build the file with photos, weather and site access.

## With Bruno
Bruno prepares the leak brief, orders photos, notes access and proposes the next action to approve.

## Agents involved
- Leak agent
- Photos agent
- Weather schedule agent

## Deliverables
- Roof brief
- Sorted photos
- Urgent action
- Customer message

## Gains
- Files ready before service, sale or follow-up
- A calmer schedule without heavy coordination