# Centralize reservations, groups and special requests

The team starts service with the right information, not scattered messages.

- **Page** : https://bruno.incwo.com/en/use-cases/preparer-service-restaurant-reservations
- **Secteurs** : Hospitality, Local shops
- **Fonctions** : Ops, Customer success

## The situation
Reservations arrive by phone, messages and customer habits, with groups, allergies, terrace requests and late changes.

## What you want
I want to prepare service with special requests and avoid surprises during the rush.

## A plain AI chat
An AI chat does not replace service memory: it does not know who changed, whom to confirm and what to flag to the floor.

## With Bruno
Bruno turns reservations into a service plan: confirmations, special requests, risky tables and team notes.

## Agents involved
- Reservations agent
- Floor plan agent
- Team briefing agent

## Deliverables
- Service plan
- Confirmations
- Special requests
- Team brief

## Gains
- A day prepared before it starts
- Calmer, better-tracked customer requests