# Check access, floors and items before the truck

Drivers leave with a workable brief, not just an address list.

- **Page** : https://bruno.incwo.com/en/use-cases/preparer-tournee-livraison-meubles
- **Secteurs** : Local shops, Field services
- **Fonctions** : Ops, Delivery, Customer success

## The situation
Furniture delivery quickly blocks if access, lift, time slot or exact item is missing.

## What you want
I want to load the truck in the right order and avoid surprises outside the building.

## A plain AI chat
An AI chat optimizes a theoretical route, but it does not know access constraints and customer exchanges.

## With Bruno
Bruno prepares the route with items, address, floor, contact, constraints and loading order to approve.

## Agents involved
- Route agent
- Access agent
- Loading agent

## Deliverables
- Route brief
- Loading order
- Access constraints
- Customer messages

## Gains
- A calmer schedule without heavy coordination
- Steadier service with the same small team