# Prepare the route with the right customer details

The route comes out with order, customer cards, parts to take, access details and alerts.

- **Page** : https://bruno.incwo.com/en/use-cases/preparer-tournee-techniciens
- **Secteurs** : Trades & field work, Field services
- **Fonctions** : Ops, Delivery, Customer success

## The situation
The route is built from scattered addresses, keys, parts, photos, time windows and urgencies.

## What you want
I want to prepare tomorrow morning without forgetting access, parts or customer instructions.

## A plain AI chat
An AI chat can advise optimizing a schedule, but it does not naturally gather operational details.

## With Bruno
Bruno groups jobs by area, flags missing prerequisites and prepares messages before departure.

## Agents involved
- Scheduling agent
- Route preparation agent
- Customer follow-up agent

## Deliverables
- Route order
- Parts preparation
- Access alerts
- Customer messages

## Gains
- A day prepared before it starts
- Fewer interruptions during field work