# Know what to ask before going on site

The technician avoids unnecessary visits and arrives better prepared when an intervention is needed.

- **Page** : https://bruno.incwo.com/en/use-cases/qualifier-depannage-informatique-tpe
- **Secteurs** : Local shops, Field services, Consulting
- **Fonctions** : Ops, Customer success, Sales

## The situation
The customer only says the till, Wi-Fi or email no longer works, often at the worst time of day.

## What you want
I want to qualify the issue remotely, ask for the right screenshots and decide whether I need to go on site.

## A plain AI chat
An AI chat lists technical hypotheses, but does not turn the call into a first-level diagnosis with evidence and priority.

## With Bruno
Bruno collects hardware, symptoms, business urgency, screenshots, access and history, then prepares the reply or intervention.

## Agents involved
- Support qualification agent
- Technical evidence agent
- Intervention agent

## Deliverables
- Incident brief
- Customer questions
- Intervention priority
- Resolution message

## Gains
- Fewer lost details before production or service
- Less manual coordination across messages, calendar and files