# Know urgency, access and parts before calling back

The tradesperson leaves with a framed request instead of a vague sentence taken while driving.

- **Page** : https://bruno.incwo.com/en/use-cases/qualifier-depannage-plombier-chauffage
- **Secteurs** : Trades & field work, Field services
- **Fonctions** : Ops, Customer success, Sales

## The situation
Customers call about leaks, tanks, boilers or radiators without always being able to describe the issue.

## What you want
I want to call back with the right questions and avoid sending someone without useful details.

## A plain AI chat
An AI chat gives questions, but it does not take the call, classify urgency or keep received photos.

## With Bruno
Bruno turns the call or voice note into a clear brief: symptom, address, access, possible shutoff, photos and realistic next slot.

## Agents involved
- Phone agent
- Technical qualification agent
- Scheduling agent

## Deliverables
- Repair brief
- Missing questions
- Callback priority
- Customer message

## Gains
- Fewer scattered calls and improvised callbacks
- Files ready before service, sale or follow-up