# Track delay, history, tone and next action

The agency tracks arrears regularly without escalating every exchange equally.

- **Page** : https://bruno.incwo.com/en/use-cases/relancer-loyers-impayes-agence-locale
- **Secteurs** : Real estate, Finance
- **Fonctions** : Finance, Ops, Customer success

## The situation
Unpaid rent requires tact, history, owner, tenant, graduated follow-ups and documents to keep.

## What you want
I want to follow up cleanly without forgetting human context or the legal file.

## A plain AI chat
An AI chat drafts a follow-up, but it does not know history, partial payments, exchanges and agency rules.

## With Bruno
Bruno prepares graduated follow-ups, files proof and flags cases to decide.

## Agents involved
- Arrears agent
- History agent
- Follow-up agent

## Deliverables
- Arrears queue
- Prepared follow-ups
- Filed proof
- Sensitive files

## Gains
- Margins protected by better decisions
- Files ready before service, sale or follow-up