# Order, follow up and avoid duplicates

Purchasing becomes a simple tracker rather than scattered oral memory.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-achats-fournisseurs-tpe
- **Secteurs** : Local shops, Trades & field work, Industrial
- **Fonctions** : Ops, Finance, Delivery

## The situation
Supplier orders leave by email, phone or SMS. One part is ordered twice, another never, and nobody knows whether delivery is confirmed.

## What you want
I want to know what is ordered, what is missing and who needs a follow-up.

## A plain AI chat
An AI chat can draft a follow-up, but it does not maintain the chain between field need, supplier quote, delivery and invoice.

## With Bruno
Bruno keeps the purchase queue, spots duplicates, prepares follow-ups and links order, receipt and invoice.

## Agents involved
- Purchasing agent
- Supplier agent
- Receiving agent

## Deliverables
- Purchase queue
- Supplier follow-ups
- Expected deliveries
- Possible duplicates

## Gains
- Less back-and-forth to retrieve a simple piece of information
- Reusable operating memory when someone is away