# Pitches, options, arrivals and incidents visible

Reception keeps a clear view even when messages arrive all day.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-demandes-camping-saison
- **Secteurs** : Hospitality, Field services
- **Fonctions** : Ops, Customer success, Sales

## The situation
In season, a campsite receives pitch questions, options, late arrivals, small incidents and extension requests.

## What you want
I want to answer fast without mixing booking, pitch and field request.

## A plain AI chat
An AI chat drafts a reply, but it does not see the campsite map, availability, options and field interventions.

## With Bruno
Bruno classifies requests, links pitch and stay, then prepares the reply or field action.

## Agents involved
- Reception agent
- Pitch agent
- Field actions agent

## Deliverables
- Request queue
- Field actions
- Customer replies
- Sensitive arrivals

## Gains
- Fewer scattered calls and improvised callbacks
- Steadier service with the same small team