# Stop losing permits, documents and follow-ups

Long administrative steps stay visible instead of disappearing between two customer emergencies.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-demandes-mairie-administrations
- **Secteurs** : Trades & field work, Local shops, Field services
- **Fonctions** : Ops, Leadership, Customer success

## The situation
Road occupancy, terrace, works permit, planning file or document requested by an administration moves through slow back-and-forth.

## What you want
I want to know who waits for what, which document is missing and when to follow up without annoying everyone.

## A plain AI chat
An AI chat drafts a letter, but it does not keep documents, filing dates, partial replies and next follow-ups.

## With Bruno
Bruno maintains the file, prepares replies to approve and distinguishes what depends on city hall, customer, supplier or owner.

## Agents involved
- Administration agent
- Documents agent
- Follow-up agent

## Deliverables
- Administrative file
- Missing documents
- Dated follow-ups
- Prepared replies

## Gains
- Deadlines visible before they become urgent
- Less dependence on the founder's memory