# Track incidents, quotes and co-owner updates

The manager gets a clean view of open matters and can update people without improvising.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-demandes-syndic-copropriete
- **Secteurs** : Real estate, Field services
- **Fonctions** : Ops, Customer success, Finance

## The situation
A small property manager juggles basement leaks, lost badges, lift quotes, co-owner emails and contractor follow-ups.

## What you want
I want to know where each request stands without reopening ten email threads.

## A plain AI chat
An AI chat summarizes one email, but does not maintain status, documents, follow-ups and board decisions.

## With Bruno
Bruno turns each request into a tracked file with status, expected actor, quote, photos and party-specific message.

## Agents involved
- Property request agent
- Contractor follow-up agent
- Co-owner update agent

## Deliverables
- Request board
- Quote follow-ups
- Board summary
- Co-owner messages

## Gains
- Usable files without digging through messages
- Customers informed before tension rises