# Prioritize heat, sensitive customer and available part

Urgent repairs surface quickly, while other customers receive a clear answer.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-depannages-climatisation
- **Secteurs** : Trades & field work, Field services, Local shops
- **Fonctions** : Ops, Customer success, Delivery

## The situation
During heatwaves, AC requests spike and every customer feels like the priority.

## What you want
I want to triage urgency without losing technical details or promising the impossible.

## A plain AI chat
An AI chat can propose a polite reply, but it does not see temperature, contract, unit, part and technician schedule.

## With Bruno
Bruno classifies requests, links unit and history, flags parts to prepare and drafts customer messages to approve.

## Agents involved
- Urgency agent
- Parts agent
- Customer agent

## Deliverables
- Repair queue
- Parts to prepare
- Customer messages
- Technician schedule

## Gains
- A calmer schedule without heavy coordination
- Steadier service with the same small team