# Connect fault, part, supplier and customer

The garage handles warranties as tracked files, not workshop memories.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-garanties-pieces-garage
- **Secteurs** : Garages & auto workshops, Trades & field work
- **Fonctions** : Ops, Customer success, Finance

## The situation
When a part falls under warranty, the garage must retrieve supplier invoice, intervention, photos, customer, conditions and follow-ups.

## What you want
I want to track warranties without reopening the investigation at every customer call.

## A plain AI chat
An AI chat drafts a supplier follow-up, but it does not maintain the link between fault, proof, invoice, replaced part and customer commitment.

## With Bruno
Bruno keeps the file chain, flags missing proof and prepares supplier follow-ups or customer explanations to approve.

## Agents involved
- Warranty agent
- Parts agent
- Follow-up agent

## Deliverables
- Warranty files
- Missing proof
- Supplier follow-ups
- Customer message

## Gains
- Proof and approvals found when action is needed
- Cleaner customer files before the next action