# Owner, quote, updates and documents clear

The team keeps customer follow-up clean during a sensitive moment.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-hospitalisations-clinique-veterinaire-admin
- **Secteurs** : Paramedical practices, Local shops
- **Fonctions** : Ops, Customer success, Finance

## The situation
Veterinary hospitalization creates quotes, consents, owner updates, insurance and payment.

## What you want
I want to track administration without mixing updates, quotes and documents.

## A plain AI chat
An AI chat drafts an empathetic message, but it does not maintain quote, consent, insurance and owner reminders.

## With Bruno
Bruno prepares administrative messages, tracks documents and flags needed approvals.

## Agents involved
- Hospitalization admin agent
- Documents agent
- Owner agent

## Deliverables
- Hospitalization queue
- Owner messages
- Documents to approve
- Payment points

## Gains
- Files ready before service, sale or follow-up
- Steadier service with the same small team