# Follow up vaccines, checks and documents without confusion

Customer relations become more regular without exposing the team to a mountain of manual follow-ups.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-rappels-clients-veterinaire
- **Secteurs** : Paramedical practices, Local shops
- **Fonctions** : Customer success, Ops, Marketing

## The situation
The clinic must remind clients about vaccines, post-op checks, insurance documents or specific food, but not everything deserves the same message.

## What you want
I want useful contextual reminders, not an impersonal campaign.

## A plain AI chat
An AI chat writes a generic reminder, but it does not distinguish check-up, vaccine, prescription, product availability and tone for the owner.

## With Bruno
Bruno classifies admin reminders, prepares messages to approve and keeps document requests in the customer file.

## Agents involved
- Reminder agent
- Documents agent
- Customer tone agent

## Deliverables
- Reminders to handle
- Customer messages
- Missing documents
- Next-action tracker

## Gains
- Cleaner customer files before the next action
- Fewer lost slots and late follow-ups