# Menu, deposit, allergies and seating plan in one place

The group is served as planned, even if three details changed since booking.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-reservations-groupes-restaurant
- **Secteurs** : Hospitality, Local shops
- **Fonctions** : Ops, Sales, Customer success

## The situation
Groups ask for menu, partial privatization, allergies, deposit, hours and last-minute changes.

## What you want
I want to prepare service without rereading the whole customer conversation.

## A plain AI chat
An AI chat writes a menu, but it does not track deposit, final headcount, constraints and seating plan.

## With Bruno
Bruno maintains the group file, prepares follow-ups and outputs the service brief for kitchen and front of house.

## Agents involved
- Group agent
- Deposit agent
- Service agent

## Deliverables
- Group brief
- Kitchen/front brief
- Deposit follow-up
- Meal constraints

## Gains
- Files ready before service, sale or follow-up
- Steadier service with the same small team