# Turn snags into clean actions

Job handover becomes cleaner, with fewer tensions around small finishes.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-retouches-peinture-chantier
- **Secteurs** : Trades & field work, Field services, Real estate
- **Fonctions** : Ops, Delivery, Customer success

## The situation
End-of-job snags arrive through photos, customer messages and team lead notes.

## What you want
I want to close the job without losing a touch-up or coming back three times.

## A plain AI chat
An AI chat can rewrite a report, but it does not connect each snag to a room, photo and action.

## With Bruno
Bruno classifies snags, prepares the touch-up list and customer close-out message to approve.

## Agents involved
- Snag agent
- Photo agent
- Close-out agent

## Deliverables
- Touch-up list
- Sorted photos
- Customer message
- Close-out status

## Gains
- Files ready before service, sale or follow-up
- Steadier service with the same small team