# Warn customers, stock and suppliers before blockage

The small team keeps customer trust even when availability moves.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-ruptures-precommandes-ecommerce
- **Secteurs** : Small ecommerce, Local shops
- **Fonctions** : Ops, Customer success, Finance

## The situation
A product sells better than expected. Preorders rise, the supplier announces a delay, and customers ask for reliable dates.

## What you want
I want to know what to tell customers and what to reorder, without improvising case by case.

## A plain AI chat
An AI chat writes an apology message, but it does not reconcile stock, preorders, supplier delay, refunds and customer promises.

## With Bruno
Bruno classifies affected orders, prepares messages, flags refund/wait decisions and lists supplier actions.

## Agents involved
- Preorder agent
- Supplier agent
- Support agent

## Deliverables
- Affected orders
- Customer messages
- Refund decisions
- Supplier follow-ups

## Gains
- Less operational fog in the day's work
- Cleaner customer files before the next action