# Connect fault, warranty, part and appointment

The first visit is more likely to solve the issue or price it cleanly.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-sav-electromenager-domicile
- **Secteurs** : Trades & field work, Local shops, Field services
- **Fonctions** : Ops, Customer success, Finance

## The situation
Appliance support needs invoice, warranty, model, symptoms, part availability and customer availability.

## What you want
I want to avoid sending a technician without model, part or warranty proof.

## A plain AI chat
An AI chat can list possible causes, but it does not connect invoice, model, customer history and parts stock.

## With Bruno
Bruno prepares the support file, requests missing information and flags warranty cases to handle differently.

## Agents involved
- Support agent
- Warranty agent
- Parts agent

## Deliverables
- Fault brief
- Parts to prepare
- Warranty status
- Customer message

## Gains
- Files ready before service, sale or follow-up
- Margins protected by better decisions