# Gather photos, warranties, intervention and customer context

Support starts from a clear file, with fewer back-and-forths before intervention.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-sav-installateur-solaire
- **Secteurs** : Trades & field work, Industrial, Field services
- **Fonctions** : Ops, Customer success, Delivery

## The situation
After installation, requests concern low production, inverter, app, warranty or a technician visit.

## What you want
I want to qualify support and prepare the intervention without losing photos, serial numbers and warranties.

## A plain AI chat
An AI chat can explain a possible issue, but it does not keep the installation file, customer evidence and support tracking.

## With Bruno
Bruno assembles photos, equipment, warranties, history, urgency and questions, then prepares the response or visit.

## Agents involved
- Solar support agent
- Equipment file agent
- Technician scheduling agent

## Deliverables
- Support brief
- Items to check
- Customer questions
- Intervention prep

## Gains
- Fewer lost details before production or service
- Less manual coordination across messages, calendar and files