# Gather photos, quotes and insurer follow-ups

The claim stays tracked like a real file, even when it lasts three weeks.

- **Page** : https://bruno.incwo.com/en/use-cases/suivre-sinistre-assurance-entreprise
- **Secteurs** : Trades & field work, Field services, Local shops
- **Fonctions** : Ops, Finance, Customer success

## The situation
A leak, stolen tools, broken shop window or material damage triggers photos, declaration, quotes, deductible and follow-ups.

## What you want
I want the insurance file to move forward without constantly searching for the same photo or quote.

## A plain AI chat
An AI chat can write an email to the insurer, but it does not keep the file alive with proof, dates, amounts and follow-ups.

## With Bruno
Bruno sorts documents, prepares follow-ups and keeps decisions to approve: extra quote, missing proof, customer or insurer response.

## Agents involved
- Claim agent
- Proof agent
- Insurer follow-up agent

## Deliverables
- Claim file
- Timeline
- Documents to provide
- Prepared follow-ups

## Gains
- Proof found before the file blocks
- Less dependence on the founder's memory